Why it matters
Platforms that cannot handle complaints risk regulatory sanctions, user fund loss and rapid reputational damage.
Risk Triggers
High Ticket Volume
Security Incident
Service Outage
Controls & Mitigations
Sign in to view the monitoring controls, controls mitigations, and mitigation guidance for this red flag.
Risk profile
Sign in to view the risk matrix, time sensitivity, categories, impacted components, and detection methods for this red flag.