Jonathan Bikowski
Greater Pittsburgh Region, United States
Director of Customer Experience at Idelic | Director of Customer Experience at Idelic
Summary
I am a high-energy individual, skilled at managing cross-functional teams in constantly changing environments. I have spent over 18 years at the intersection of business operations and technology in numerous retail, manufacturing and transportation industries. Strengths: - Certified ScrumMaster - Product and project management - User driven application development - Agile development, sprint planning and backlog refinement - Strategic / innovative problem solver - Risk and issue mitigation - Team builder, coach and mentor
Idelic
1mo
Director of Customer Experience
1 Apr 2020 - Present
1mo
Pittsburgh, Pennsylvania, United States
Head of Program Management
1 May 2019 - 30 Apr 2020
1mo
Pittsburgh, Pennsylvania, United States
Head of Product
1 Dec 2017 - 31 May 2019
1mo
Pittsburgh, Pennsylvania, United States
DICK'S Sporting Goods
1mo
Senior Product Manager - Consumer Mobile Apps
1 Feb 2017 - 31 Dec 2017
1mo
Pittsburgh, Pennsylvania, United States
Responsible for developing and maintaining the product roadmap and vision for the DICK's Sporting Goods and Golf Galaxy mobile apps. Additionally, oversee ideation with UX/UI prototypes and process flows for all proposed epics and features.
Project Manager - Consumer Mobile Technology
1 Apr 2011 - 28 Feb 2017
1mo
Pittsburgh, Pennsylvania, United States
Led a high-performance agile team that delivered interactive mobile technology to 400,000 monthly customers of DICK'S Sporting Goods and Golf Galaxy! Responsible for technical architecture, planning, and coordination of deliverables for onshore and offshore resources within 3 week sprints.
Senior Project Manager
American Greetings
1 Aug 2007 - 30 Apr 2011
3yrs 8mos
Cleveland, Ohio, United States
Lead Business Project Manager on SAP CRM and Portal implementation to 12,000 employees with a business payback of over $17 million. Responsible for gathering and writing business requirements for American Greeting's first SAP module implementation. Developed and delivered classroom training materials to field managers and executive management.
Show all 6 experiences
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