I leverage work ethic, empathy, communication skills, and leadership experience to securely take business operations and relationships to the next level. I built and scaled enrollment programs and support for the Apple Developer Programs (how apps are made), architected/managed iTunes Provider Support Programs (for all Apple content types), and (through proven analytical skills) systematically found/removed thousands of threats to platforms. After over ten years at large corporations like Apple and Facebook, and years of independent consulting, I’m deep into my next obsession - web3. Notable skills: - business strategy - operational development - cost reduction - people development (leadership/growth/coaching) - strategic data driven analysis - identifying/solving CSAT drivers - crisis and risk reduction/prevention - opportunity creation using data, integrity, empathy, and strategic, service related, operational initiatives - compliance - cybersecurity - executive escalations - customer/provider support ecosystem architecture - white-glove experience implementation - partnership management - forecasting and business road-mapping - scaling quickly - communications (including what not to say) - change management - driving company culture & impact