Henrik Olsson
Stockholm, Sweden
Interim Nordic COO at Werksta Sweden | Interim Nordic COO at Werksta Sweden
Summary
I'm passionate about using AI and emerging technologies to drive business growth and create lasting change. With 18 years of experience, I have a proven track record of turning innovative ideas into real-world results. My hands-on approach to AI and technology adoption allows me to spot new opportunities and seamlessly integrate them into existing operations. As a leader, I simplify complex digital transformations and inspire a culture of continuous improvement. I'm confident in my ability to make a significant impact on any business, whether it's a scale-up or an established company, guiding them toward a more innovative, sustainable and technologically advanced future.
Interim Nordic COO
Werksta Sweden
1 Oct 2023 - Present
2yrs 10mos
Danderyd, Stockholm County, Sweden · Hybrid
Developing the Werksta Way
Head of Stockholm Chapter
Disruption Disciples
1 Oct 2018 - Present
7yrs 10mos
Stockholm, Sweden
Global Head of Process Excellence
Telia
1 May 2021 - 31 Aug 2023
2yrs 3mos
Stockholm, Stockholm County, Sweden
I have the privilege of building and developing Telia Company’s Global CoE for Process Excellence Leading a core team of 20 individuals and consultants simplifying our customer experience and maximizing value delivery through continuous improvement work as part of our Product and Transformation unit. In this work we liaise with all markets and functions connecting more than 500 dedicated Telian’s that work with transforming TeliaCompany and our processes. My team focuses on four core main offerings: - Intelligent Automation, Virtual Agents, Chat AI - Process Mining via our partnership with Celonis - Lean, problem solving and process excellence champion network and academy - Business Process Management Telia Company is the integrated telecommunications and entertainment leader in the Nordics and Baltics. Our 20,700 talented colleagues serve our 24 million customers in one of the world's most connected and digitized regions. We connect businesses, individuals, families and communities via communications, technology, information and entertainment products and services. Everything we do is about reinventing better connected living. Our values Dare, Care, Simplify guide us when we deliver on our purpose in our daily work.
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