IT Support Analyst

Cayman Islands

Working in the team of highly skilled professionals, providing IT support to several offices in North America, Caribbean and Europe.

IT Assistant

London, United Kingdom

I worked for one of the leading Architectural practices who have won numerous consecutive awards within the industry. The IT team consisted of the IT manager who I reported into and myself. I was deeply engaged in infrastructural, business sustainability and continuity challenges on a daily basis. This role required me to have knowledge of rendering software licensing, IP address LAN scope, data back-up solutions readiness and Hybrid Cloud solution vendor analysis and selection. I also had to provide daily support to the end users (junior architects though to VIP senior management), including troubleshooting.

Senior IT support engineer / Project Coordinator

London, United Kingdom

In this role, I was responsible for fixing, upgrading and maintaining desktop workstations and laptops for all of the staff who worked within RBS and all clients that came on site. This role was very demanding and mentally challenging at times, but I thrived under pressure and delivered excellent customer service and support levels within the agreed internal timeframes. My main day to day duties included: • Handling all issues and queries from staff and client in a timely manner; • Presenting and creating solutions to problems that arose within the system overall or individually amongst staff and clients; • Undertaking effective project management tasks when called upon; • Conducting extensive resource review, dealing with client requirements and setting deadlines for projects; • Analysing any support activity, which may infringe on operations and taking corrective actions; • Undertaking general administration, particularly with fault recording; • Analysing any common trends and providing insight to management or relevant support tier; and • Utilising MS Excel to generate various statistics and data analysis. Providing relevant commentary on any reporting and disseminating as required to internal stakeholders.